At D12 Pizza, we strive to provide fresh, high-quality food for takeaway and delivery. Due to the perishable nature of our products, we do not accept returns once an order has been prepared or delivered.

1. Incorrect or Missing Items

If you receive an incorrect or missing item, please contact us within 30 minutes of delivery or collection with your order details. We will review the issue and may offer a replacement or refund where appropriate.

2. Quality Concerns

If you are not satisfied with the quality of your food, please contact us immediately. We may request photo evidence to assess the issue. Refunds or replacements are provided at management’s discretion.

3. Change or Cancellation

Orders can only be changed or cancelled before preparation begins. Once food preparation has started, cancellations are not possible.

4. Allergies & Dietary Requirements

Customers are responsible for informing us of any allergies or dietary requirements at the time of ordering. We are not responsible for issues arising from undisclosed allergies.

5. Refund Process

Approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.